Privacy Policy
Sylaa values your privacy
At Sylaa, we take the protection of your personal data very seriously. We only process the information necessary to provide our services, fulfil orders, and ensure a secure and reliable customer experience. Your personal data is handled with strict confidentiality and is never shared for commercial purposes.
About this privacy policy
This privacy policy applies to the use of Sylaa’s website and the services offered through it. It explains what personal data we collect, how it is used, with whom it may be shared, and what security measures are in place. The policy also outlines your rights under applicable data protection laws.
If you have any questions regarding this policy, you are always welcome to contact us at info@sylaa.uk.
How Sylaa processes personal data
We process personal data in a lawful, fair, and transparent manner. All data is stored securely and is only accessible to authorised staff or trusted service providers when required to fulfil our obligations.
Online store and technical services
Our online store is operated via Shopify. For website hosting, email services, and customer communications, we use trusted third-party providers such as Shopify, Google Workspace, and Klaviyo. These providers are only granted access to personal data to the extent necessary to perform their services and are not permitted to use the data for their own purposes.
The website is protected with SSL encryption and modern security solutions to prevent unauthorised access.
Email and customer communication
All email communication is handled through secure systems with appropriate technical and organisational safeguards. Information shared via email is used solely for customer service, order handling, and other essential communication related to your purchase.
Purpose of data processing
We process personal data to manage and deliver orders, process payments via credit cards and PayPal, provide customer support, and comply with legal and accounting obligations.
We do not use personal data for marketing purposes without your explicit consent. Data is only shared with parties directly involved in our administrative, technical, or logistical processes and always under strict confidentiality.
Automatically collected information
When you visit our website, certain technical information may be collected automatically, such as anonymised IP addresses, browser type, and device information. This data is used solely to improve website functionality, security, and user experience.
Legal obligations
In some cases, Sylaa may be required to disclose personal data to authorities, for example in connection with tax audits or legal investigations. Such disclosures are made only when required by law.
Storage of personal data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Customer data is deleted when no longer needed, while invoices and accounting records are retained in accordance with applicable accounting and tax regulations.
Your rights
Under applicable data protection legislation, you have the right to request access to your personal data, request correction of inaccurate or incomplete data, request restriction of processing, request data portability, and object to certain types of processing.
Sylaa does not use automated decision-making or profiling.
Security of personal data
We implement both technical and organisational security measures to protect personal data against loss, misuse, and unauthorised access. These measures include encryption, secure servers, and strict access controls.
Changes to this privacy policy
Sylaa reserves the right to update this privacy policy when necessary. The most current version is always available on our website. If significant changes are made that affect how your personal data is processed, we will inform you via email or on the website.
